Customer Success · Web Designer · SaaS Specialist

SOCORRO
"SOCS"
VERDIFLOR

7+ years turning client challenges into digital wins — from SaaS onboarding to full website creation. I bridge the gap between technical expertise and beautiful design.

View My Work
7+
Years Experience
3+
Years in SaaS
5★
Trustpilot Rating
Who I Am
ABOUT ME
Socorro Socs Verdiflor
Socorro · Socs
7+ Yrs Customer Success 3+ Yrs SaaS Web & Design

Hi, I'm Socorro — but everyone calls me Socs. I'm a customer success professional and web specialist with over 7 years of experience managing client relationships and delivering real results.

For the past 3+ years, I've been deep in the SaaS world — helping clients navigate everything from onboarding to complex technical setups. I'm highly fluent in DNS, domain management, web hosting, and email configuration, and I build websites using both WordPress and HTML.

I combine a sharp technical mind with a passion for clean, effective design — making me the rare person who can talk to your developers and make your website look amazing.

DNS & Domain Management
Web Hosting Setup
Email Configuration
WordPress Development
HTML Website Creation
SaaS Customer Success
Client Onboarding
Technical Support
What I Offer
MY SERVICES
✦
Website Creation

Full website builds using WordPress or HTML — responsive, fast, and tailored to your brand and goals.

⬡
DNS & Domain Setup

End-to-end domain configuration, DNS records, and web hosting setup — done right the first time.

◈
Email Configuration

Professional email setup including MX records, SPF/DKIM/DMARC, and business email accounts that actually land in inboxes.

◉
Customer Success

7+ years of proven experience managing clients, reducing churn, and turning users into long-term advocates — especially in SaaS.

⬟
Presentations & Decks

Clear, compelling slide decks for pitches, reports, and business presentations that communicate with impact.

✧
Web Design

Beautiful, user-friendly designs for landing pages, portfolios, and business websites that convert visitors into clients.

My Stack
TOOLS I USE
Web & Hosting
◉
WordPress
✦
cPanel
⬟
DNS Manager
◈
IMAP/POP
✧
Shopify
CRM & Support
◉
PEGA
⬡
CRM Tools
✦
CSR Tools
◈
Intercom
⬟
Outlook
Productivity & Collab
✧
Notion
◉
Trello
⬡
Slack
✦
Zoom
◈
MS Teams
Design & Automation
⬟
Canva
✧
PowerPoint
◉
n8n
Portfolio
MY WORKS
WP
WordPress Website
Business Website Build

Full WordPress website for a small business — theme customization, plugin setup, hosting configuration, and DNS pointing.
HTML
HTML Website
Custom Landing Page

Handcoded HTML/CSS landing page for a service provider — fast, lightweight, and fully mobile responsive.
DECK
Presentation
SaaS Onboarding Deck

Client onboarding presentation for a SaaS platform — clear flows, feature walkthroughs, and polished slide design.
DNS
Technical Setup
Email & Domain Config

Complete DNS setup, email hosting configuration, and SPF/DKIM/DMARC implementation for a business going live.
Client Feedback
TRUSTPILOT REVIEWS
★★★★★5.0· 5 Reviews
Socorro "Socs" Verdiflor
Verified reviews on Trustpilot · Hostinger Support
★★★★★
Excellent Support – Quick and Professional Help

"Socs helped me resolve my issue quickly with clear guidance and patience. The support was fast, professional, and very efficient. Truly appreciated!"

IG
Ishan Gurjar
Verified · Trustpilot
★★★★★
Socs is truly excellent

"She understood my issue clearly and provided a fast and effective solution. Her level of understanding, patience, and efficiency was far more impressive than anyone else I'd spoken with."

AM
Amit
Verified · Trustpilot
★★★★★
Excellent and Professional Support Experience

"Socs was extremely helpful, very responsive, and truly professional throughout the whole process. She answered my questions quickly and made everything clear and easy to understand."

HH
Health Health
Verified · Trustpilot
★★★★★
Nice customer support

"Nice customer support. Thank you Socs."

GM
Gary M
Verified · Trustpilot
★★★★★
Great support by Socs

"It just worked out in a single interaction. She handled my two issues very effectively. Thank you so much — have a great day!"

KA
KUCB AMT
Verified · Trustpilot
★ View all reviews on Trustpilot →
Let's Work Together
GET IN TOUCH

Have a project in mind — whether it's a new website, a tricky DNS setup, or a presentation that needs to shine? I'd love to help. Reach out and let's make it happen.

✉
Socs@socsv.com
in
linkedin.com/in/socorro-verdiflor
🌐
socsv.com